The top five biggest aged care myths revealed!

aged care myths aged care truths myths

Navigating aged care can be overwhelming, and it’s made harder by the myths and misunderstandings that continue to circulate. At Trilogy Care, we’re here to help you separate fact from fiction, so you can make informed choices with confidence. Below, we’ve identified some of the most common aged care myths – and revealed the truth!

Myth 1: Aged care means going into a nursing home

Truth: Many older Australians remain at home with the right support. Government programs like Home Care Packages allow you to receive services such as personal care, cleaning, and nursing care right where you live.

Myth 2: Self-management is too complicated

Truth: Self-management is designed to give you more control, not more stress. With providers like Trilogy Care, you can choose your own support workers and decide how your funds are used — all with expert guidance when you need it.

Myth 3: I’ll lose my pension if I access aged care

Truth: Receiving aged care services doesn’t impact your Age Pension. While Services Australia assesses income for some contributions, most people on the full Age Pension pay minimal or no fees.

Myth 4: Only wealthy people can afford good care

Truth: Government subsidies make high-quality care more accessible than many people realise. With a tailored care plan and the right support, your budget can go further.

Myth 5: You don’t get to choose who provides your care

Truth: With self-managed care, you are in charge. You can hire support workers who suit your needs, preferences, and schedule. Trilogy Care helps make that process easy and transparent.

Care is ready and available

The aged care system doesn’t need to be scary, especially when you’ve got the facts. Knowing what’s true (and what’s not) puts you in a stronger position to choose care that fits your lifestyle and budget.

Trilogy Care was built for people who want more control, more choice and better value from their Home Care Package. Whether you’re just getting started or ready to take the next step, we’ll help you make aged care work for you.

At Trilogy Care, we don’t believe in one-size-fits-all care. We’re trusted by thousands of Australians for our personalised, transparent approach; because we believe aged care should be shaped by you.

Want to learn how self-management could work for you? Give us a call on 1300 459 190 to learn more.

Real client stories: How Trilogy Care makes a difference

Trilogy Care client stories, Trilogy Care review, Trilogy care testimonial, aged care review

Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

What is respite care? respite care short-term care respite

When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

  • In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
  • Community-based respite: Structured day programs offering social activities and meals
  • Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

  • Respite care will fall under the Independence support category
  • Clients will use their quarterly budget to fund respite services
  • All respite must be listed on the government-approved Service List
  • Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.

What are care providers?

What is a care provider? care providers aged care providers

Navigating Australia’s aged care system can be challenging. For older people and their families, asking “what are care providers?” is not unusual. An understanding of the role of care providers in aged care is the first step in making confident and informed choices about Support at Home.

Care providers in aged care are organisations approved by the Australian Government to deliver services under aged care programs, including Home Care Packages and the upcoming Support at Home program. These providers are responsible for coordinating and delivering a wide range of supports to help older people remain safe, healthy, and independent in their own homes.

Whether you’re beginning your aged care journey or considering switching providers, knowing what home care service providers offer, and how they operate is essential.

The role of home care service providers

Home care service providers manage government-funded care and services for older people living at home. They act as the central point of contact, planning and coordinating support based on a person’s unique care needs, personal goals, and approved budget.

Services arranged by these providers may include:

  • Personal care (e.g. showering, grooming, continence support)
  • Domestic assistance (e.g. cleaning, laundry, meal preparation)
  • Clinical and nursing care
  • Allied health services such as physiotherapy or podiatry
  • Social support and transport
  • Home maintenance and modifications
  • Assistive technology and equipment

In addition to service delivery, homecare providers ensure that all services align with the Government’s approved service list and are compliant with funding guidelines.

Care providers under Support at Home

With the transition to the Support at Home program on 1 November 2025, the responsibilities of care providers will continue to evolve. Under the new model, home aged care providers will manage clients’ quarterly budgets rather than daily subsidies, and service categories will be more clearly defined into clinical care, independence, and everyday living.

Key changes include:

  • A 10% care management fee applied to each quarterly budget
  • Streamlined service categories
  • New classification levels replacing the traditional four-tier HCP model
  • Revised contribution rules for Hybrid and New clients.

Registered providers must also support their clients to understand and adjust to these changes, ensuring transparency and quality during the transition period.

Choosing the right homecare provider

Finding the right homecare provider is about more than ticking boxes — it’s about forming a partnership based on respect, communication, and flexibility.

When comparing providers, consider:

  • Their approach to client-led care planning
  • Clarity around fees and service pricing
  • Experience supporting both Grandfathered and Hybrid clients
  • Their ability to help you self-manage your services if desired
  • Responsiveness and communication practices

At Trilogy Care, we’re proud to be a trusted home care service provider, offering a tailored approach that puts our clients first. We make it easy to get started, switch providers, or navigate the upcoming Support at Home program with confidence.

Empowering older Australians to choose the right care provider

As reforms reshape Australia’s aged care system, understanding the role and responsibilities of care providers in aged care is more important than ever. Whether you’re currently receiving services or exploring options, the right homecare provider will support your independence, listen to your goals, and help you make the most of your funding.

If you’re seeking personalised support with a transparent, flexible provider, contact Trilogy Care on 1300 459 190 — we’re here to help you age well at home.

Learn how to navigate the aged care system with Trilogy Care

Trilogy Care roadshow; Trilogy Care information session; aged care information session

Aged care in Australia is entering a new era — and for many older Australians and their families, understanding the upcoming Support at Home program can be complex. Whether you’re navigating the current Home Care Package (HCP) program or preparing for what’s next, a Trilogy Care information session could be perfect for you.

To cut through the confusion, Trilogy Care is running a series of free aged care information sessions across the country. These sessions are designed to help you understand how the system works today — and give you the tools to manage your aged care journey with clarity and confidence.

Whether you’re receiving support yourself or helping a loved one, attending a Trilogy Care roadshow can make all the difference.

What’s changing under Support at Home?

The Support at Home program will replace the Home Care Package program on 1 November 2025. That change will bring:

  • Quarterly budgets instead of daily subsidies
  • New client categories (Hybrid and Grandfathered)
  • Revised pricing and service models
  • Personal contributions based on income and classification
  • A shift in how services are defined and accessed
  • It’s a big shift — and understanding the new rules is crucial for getting the most from your funding

What is a Home Care Package?

Before we look at what’s changing, it helps to understand the current system. Home Care Packages (HCPs) are government-subsidised care programs designed to help older Australians stay in their own homes for longer. They offer different levels of support, from basic help with daily tasks to more complex care services.

By attending a Trilogy Care session, you’ll gain a clearer understanding of:

  • How Home Care Packages work today
  • What types of services they include
  • What changes to expect under Support at Home
  • How to make the most of your funding — now and into the future

Learn what applies to you

One of the most valuable parts of attending a Trilogy Care event is gaining a clear understanding of the difference between Hybrid clients and Grandfathered clients — and why it matters.

You’ll walk away knowing:

  • How the Support at Home program works in practice
  • What your client type means for your fees and funding
  • What you can and can’t spend your care budget on
  • How to manage your quarterly budget confidently
  • What to do if your care needs change

Our aged care specialists will also explain how to access newer features like Assistive Technology, Restorative Care, and End-of-Life support under the Support at Home system.

Who should attend a Trilogy Care information session?

These aged care events are ideal for:

  • Older Australians receiving aged care services at home
  • Those who would like to know more about the upcoming Support at Home program
  • Clients recently approved or reassessed under Support at Home
  • Carers, family members or representatives
  • Anyone who wants clear, practical advice — without the jargon

Whether you’re new to aged care or adjusting to the new system, attending a Support at Home event can make a real difference.

Free information sessions for older Australians

Each session is hosted by experienced aged care professionals who take the time to explain the system clearly — and answer your individual questions. You’ll also receive a free take-home information pack, enjoy light refreshments, and leave feeling more confident in your care journey.

Sessions are free, but places are limited and registration is essential.

Join a Trilogy Care roadshow near you and get the clarity you need to take control of your aged care experience. Give our friendly team a call on 1300 459 190 to learn more!

How will Support at Home impact remote and regional clients?

Support at Home regional clients rural aged care regional communities

The upcoming Support at Home program is set to reshape aged care for older Australians—especially those living in regional, rural, and remote communities. With a strong emphasis on equity, independence, and local service access, the new model aims to ensure that where you live doesn’t limit the care you receive.

A $600 million investment in rural aged care

In a major step forward, the Australian Government has committed $600 million to support aged care providers delivering services in rural and remote areas, as well as to people from diverse backgrounds. The funding is designed to:

  • Strengthen the financial viability of providers in hard-to-reach locations
  • Ensure continuity of care for older people already receiving support
  • Introduce two-year thin market grants, available from 1 November 2025, to help providers continue operating in less populated areas

This initiative reflects the government’s recognition that rural aged care services require dedicated investment and flexible solutions.

What’s changing in Support at Home?

Launching on 1 November 2025, the Support at Home program replaces existing in-home care models with a more tailored, nationally consistent system. For those living in regional and rural areas, key improvements include:

  • Earlier access to support like allied health, assistive technology, and home modifications
  • Fairer budgets, with eight care levels matched to individual needs
  • Affordable contributions, set by the government—not providers
  • Simplified access, with a single, streamlined assessment process
  • Dedicated funding for home modifications and equipment through the Assistive Technology & Home Modifications (AT-HM) Scheme

For regional and rural clients, this means more consistent access to the care they need, when they need it—delivered by providers who are better supported to serve their communities.

A fairer future for regional aged care

Together, these changes mark a clear shift toward a more responsive and equitable aged care system. Older Australians living in regional and rural areas can expect:

With the Support at Home program, the future of regional aged care is more secure, more accessible, and more person-centred than ever before.

Trilogy Care is leading the Support at Home transition

At Trilogy Care, we’re proud to be at the forefront of the transition to Support at Home—working closely with our clients, their families, and local providers to make sure every older Australian receives the care they deserve, no matter where they live. From navigating funding changes to tailoring in-home supports that meet individual needs, we’re here to make the shift smooth, simple, and stress-free.

If you or someone you know is living in a regional or rural area and wants to learn more about the future of aged care, give us a call today on 1300 459 190—we’re here to help you stay independent, supported, and confident at home.

Note, the information contained in this article is subject to change as the government refines the terms of the new program.

Trilogy Care - Supporting independence at home

aged care independence

For many older Australians, independence at home means everything. It’s the freedom to keep doing what they love, in a space that feels safe and familiar. And when the right support is in place, staying at home becomes not only possible—but empowering.

At Trilogy Care, we believe growing older shouldn’t mean giving up control. That’s why we help people remain independent at home, with the support they need to live well on their own terms.

What does independence look like?

For some, it’s choosing who comes into their home to provide care. For others, it’s staying active in the community, managing their own schedule, or having a say in how their support is delivered. Whatever independence means to you or your loved one, we’re here to make it easier.

Trilogy Care supports independence at home by:

  • Giving older Australians more choice in how their care is managed
  • Helping them stay in control of their services and routine
  • Providing friendly guidance when it’s needed
  • Empowering safe, confident living in the home they love

Sometimes, a little support goes a long way. Help with shopping, a reliable support worker, or knowing someone is there to check in can make all the difference. Our approach ensures older Australians feel secure and supported without losing their independence.

Self-managed care puts you in control of your independence

Through our self-managed Home Care Packages, older Australians are empowered to make decisions that work best for them. Whether it’s choosing familiar support workers, scheduling services around daily routines, or having more flexibility in how funds are used—self-management puts independence front and centre.

And the best part? No one has to do it alone. Trilogy Care provides friendly, expert support behind the scenes—handling the complex parts of aged care like budgeting, compliance and reviews, so participants can focus on living life their way.

Planning ahead with confidence

As the aged care system evolves, Trilogy Care stays ahead of the changes—like the upcoming Support at Home reforms. We make sure our clients and their families are well informed and supported every step of the way.

Whether you’re planning for the future or exploring options for someone you love, Trilogy Care is here to help. We’re proud to support independence at home, empowering older Australians to live with confidence, freedom and dignity—every day.

So make the move to more independence with Trilogy Care today – call us on 1300 459 190 or contact us via our website.

What is a Home Care Package? Trilogy Care explains

Home Care Package aged care package trilogy care

As we age, staying safe, comfortable, and independent in our own homes becomes a priority. A Home Care Package (HCP), sometimes referred to as an aged care package, is a government-subsidised program designed to help older Australians access the support they need to live well at home for longer. At Trilogy Care, we specialise in making this process simple, empowering individuals to take control of their care through flexible, affordable options.

Understanding a Home Care Package

A Home Care Package provides coordinated services that support your health, safety, and daily living. Funded by the Australian Government, this program assists with everything from personal care and domestic help to allied health and nursing support.

There are four levels of HCPs, ranging from basic to high care needs. The level you receive is based on an assessment by the Aged Care Assessment Team (ACAT).

What's included in an aged care package?

Your Home Care Package, also known as an aged care package, can include:

  • Personal care (e.g., help with showering and dressing)
  • Domestic support (e.g., cleaning, cooking)
  • Allied health services (e.g., physio, podiatry)
  • Nursing services
  • Transport assistance
  • Equipment and home modifications

With Trilogy Care, you can choose how your funding is spent and who provides your care—giving you complete control and value.

Why choose Trilogy Care?

Trilogy Care is a leading self-managed provider that helps you maximise your Home Care Package funding. Whether you’re just getting started or switching providers, we support you with expert guidance, low fees, and transparent communication.

We make aged care simple, affordable, and tailored to your needs. You can read more about our services and pricing on our website.

So if you want to get started on you aged care package journey, give us a call on 1300 459 190 or contact us today.

Family-first care: How Trilogy Care supports families

International Day of Families 2025 Trilogy Care Family family-first

At Trilogy Care, we understand that aged care is about more than just services — it’s about people, relationships and the families who support their loved ones every day. As we mark International Day of Families 2025, we’re proud to celebrate the vital role families play in helping older Australians live safely and happily at home. Our family-first care sets us apart, as we engage more than our care recipients, we include your family in your care. 

A family-first approach to aged care

For many older Australians, the desire to remain living in their own home is closely tied to family. Home is where precious memories are made, whether through family gatherings, shared meals and everyday moments that bring comfort and connection.

At Trilogy Care, we believe that supporting older people also means supporting the people who care about them. That’s why we work closely with families to ensure they feel informed, involved and empowered throughout the aged care journey.

How we help families feel supported

We know that caring for an ageing loved one can be both rewarding and challenging. Our approach is designed to make things easier for families, giving them more choice and control while providing expert guidance and practical support. By enabling family-first care, we can ensure our care recipients are receiving the care and support they need to thrive.

Here’s how we put families first:

Self-management options

Families can choose to self-manage their Home Care Package (or Support at Home funding from July 1, 2025), which allows them to select their own support workers, organise services and manage their budget — all with Trilogy Care’s ongoing support.

Clear communication

We keep families informed with regular updates, transparent budget statements, and a dedicated Care Partner to answer questions and provide guidance.

Flexible care plans

Every person’s care needs are different. We tailor care plans to suit the individual and their family’s preferences, with the flexibility to adjust services as needs change.

Reliable support team

Our experienced team is here to help families navigate the aged care system and make informed decisions about care and services.

Families at the heart of care

When families are supported, everyone benefits. Research shows that family involvement improves care outcomes, promotes independence and supports emotional wellbeing.

By providing personalised, flexible in-home care, we help older Australians maintain their independence while staying connected to the people who matter most. Our goal is to make aged care simpler, less stressful and more empowering for both care recipients and their families.

Supporting families, every step of the way

This International Day of Families, we celebrate the strength, care and love that families bring to the lives of older Australians. At Trilogy Care, we’re proud to walk alongside families, offering the tools, services and support they need to help their loved ones live well at home.

Want to learn how Trilogy Care can support your family or how to access family-first care?

Contact us today on 1300 459 190 to find out how we can help you make the most of your Home Care Package.

What is the role of the care team in your Home Care Package?

care team care partner care coordinator

When you begin your Home Care Package journey with Trilogy Care, you will be assigned a care partner or care coordinator from our care team. This depends on whether you are a Self Managed or Self Managed PLUS care recipient. Their role is to ensure you receive the highest quality care and support as a Home Care Package recipient.

What are care partners and care coordinators?

Your care partner is your dedicated point of contact at Trilogy Care. They are here to support you with any questions, concerns, or issues related to your care. If they are unable to assist directly, they will connect you with the right person or team to help.

When should you contact your care partner?

Your care partner is available whenever you need support. Their priority is to ensure you receive the care you need at the highest standard.

Reach out if you have any questions about:

No matter the concern—big or small—don’t hesitate to get in touch.

When will your care partner contact you?

Your care partner will check in every three to four months. These regular check-ins help us ensure you haven’t experienced any injuries, accidents, or other issues we may not be aware of.

It’s also a great opportunity to bring up any concerns that may not have felt urgent but still deserve attention.

What else does the care team do?

When not speaking directly with care recipients, the care team works behind the scenes to:

  • Manage invoices
  • Track spending to help you stay within your budget
  • Update confidential records to keep everything current

What happens if my care partner and I disagree?

Occasionally, you and your care partner may have differing views on certain care decisions. Trilogy Care must provide services in line with government regulations, which may mean we cannot approve funding for certain items based on these guidelines. This may be escalated to senior team members if required.

While care partners will always strive to assist where possible, they are bound by the rules of the Home Care Package program.

Call the care team whenever you need!

Your care partner is here to support your wellbeing, lifestyle, and health. If you need assistance, reach out anytime—they’re ready to help. If you have general questions about Trilogy Care, or are not yet a care recipient with us, give our friendly team a call on 1300 459 190 or contact us via our website.