Services
What do you need?
Setting Up Care Services
By Self-Managing your Home Care Package with Trilogy Care you will have the flexibility to choose the services you want, when you want them, at a rate you are comfortable with paying. We will help you set up an individual care plan and budget then, on a self-managed option, we allow you to do the rest.
When working with you to decide the care services and supports in your care plan, our Care Managers will:
- Identify your personal health and care needs and the type of services that you want to support you in your daily life
- Identify the amount of hours available to spend in your care budget and the rates you would like to pay
- Identify what skilled and qualified care workers you would need
Where do I go?
Finding Health Care Services
Online Platform
We have partnered with online Aged Care Platforms which make it easy to manage and pay support workers - we recommend
Community or Neighbour
You can find some amazing workers in the people you know! We find that some of our clients have neighbours and a great community who are interested in contractual home care work.
What can your Care Plan fund?
What Services Can I Get
You will work together with your home care provider to design a care package of coordinated care and services best suited to help you with your daily living. This could include a mix of the services included below, depending on your needs and your Home Care Package level.
Your provider can also manage your services for you. Depending on the level of Home Care Package you receive, you can get assistance with a range of different health care services and home health aides. The three main categories of services are:
Services to keep me healthy and independent
therapy services
Personal care to help you maintain your personal hygiene and grooming standards.
Can include:
- help with bathing, showering, toileting
- help with dressing and undressing
- assistance with getting in and out of bed
- help with washing and drying hair, shaving
- reminders to take your medication
Nursing services help you treat and monitor medical conditions at home.
Can include:
- wound care and management
- a carer to help you take your medication
- certain medical tests
- general health and other assessments
therapy services
To help you maintain movement and mobility.
Can include:
- speech therapy
- podiatry
- occupational or physiotherapy services
- other clinical services such as hearing and vision services
To help you eat well.
Can include:
- help with meal preparation (including special diets for health, religious, cultural or other reasons)
- help with using eating utensils
- help with feeding, if necessary
- meal delivery services
What’s not provided
The cost of individual food ingredients in meals that are prepared and delivered.
To help manage particular conditions and maximise your independence at home.
Can include:
- continence advisory services – assessment for, providing, and assisting with continence aids such as disposable pads and absorbent aids, commode chairs, bedpans and urinals
- dementia advisory services
- vision and hearing services
- support for people from culturally and linguistically diverse backgrounds
Services to keep me safe in my home
home maintenance
assistive technology
home maintenance
To help you keep your home clean, tidy, and safe.
Can include:
- help with making beds
- help with ironing and laundry
- help with cleaning like dusting, vacuuming, and mopping
- light gardening – weeding, pruning, lawn mowing, minor garden maintenance, clearing debris
To increase or maintain your ability to move safely around your home.
Can include:
- installing easy access taps
- installing grab rails in the bath and/or shower
- providing advice on areas of concern regarding the safety of your home
- providing help to access technical assistance for major home modifications (that are not included in My Aged Care services)
What’s not provided
Home modification services are not provided if the modification does not relate to your care needs.
assistive technology
Aids and equipment to help with mobility, communication, reading, and personal care limitations.
Can include:
- walking aids like crutches, quadruped walkers, walking frames, walking sticks
- mechanical devices for lifting you in and out of bed
- bed rails
- aids like slide sheets, sheepskins, tri-pillows
- pressure-relieving mattresses
What’s not provided
Aids and equipment that are not related to your care needs.
Services to keep me connected to my community
To get you out and about to appointments and community activities.
Can include:
- assistance with shopping, visiting health practitioners, attending social activities
What’s not provided
Travel and accommodation for holidays.
To encourage you to take part in social and community activities that promote and protect your lifestyle, interests, and wellbeing.
Can include:
- arranging for a caregiver to make in-home companionship social calls
- providing a companion to accompany you on appointments (e.g. visiting your GP) and outings (e.g. shopping)
- arranging social activities and providing or coordinating transport to social events
- someone to help set up phone and internet communication services to keep in touch with loved ones
- a care worker supporting you in your home for a short period of time (for example, when your carer is away or unavailable)
What’s not provided
Assistance with memberships to particular clubs, tickets to sporting events, or gambling activities.
What is excluded?
Excluded Services
The Australian Government regulates Home Care Package Providers to ensure that specific items and services are not covered in care plans.
General Expenses
Items that would normally be purchased out of general income
Renovations
Home modifications or assets that are not related to your care needs will not be funded
Food and Beverage
Buying food, except as part of enteral feeding requirements
Entertainment
Costs of entertainment activities, such as club memberships, sporting events, or gambling
Accommodation
payment for permanent accommodation, including mortgage or rent
Holidays
Travel and accommodation for holidays and travel outside your area of living