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Services

What do you need?

Setting up Services

By Self-Managing your Home Care Package with Trilogy Care you will have the flexibility to choose the supports you want, when you want them, at a rate you are comfortable with paying. We will help you set up an individual care plan and budget then, on a self-managed option, we allow you to do the rest. 

When working with you to decide the services and supports in your care plan, our Care Managers will:

elderly man self-managing home care services online
home care package care plan template

Where do I go?

Finding Services

Online Platform

We have partnered with online Aged Care Platforms which make it easy to manage and pay support workers. We recommend Mable and Care Seekers

Friend or Neighbour

You can find some amazing workers in the people you know! We find that some of our clients have neighbours and friends who are interested in contractual care work.

elderly man self-managing home care services online

What can your Care Plan fund?

What services can I get

If you’ve been assessed for a Home Care Package, you will work together with your home care provider to design a care package of coordinated care and services best suited for you. This could include a mix of the services included below, depending on your needs and your Home Care Package level. Your provider can also manage your services for you. Depending on the level of Home Care Package you receive, you can get assistance with a range of different services. The three main categories of services are:

Services to keep me well and independent

To help you maintain your personal hygiene and grooming standards.

Can include:

  • help with bathing, showering, toileting
  • help with dressing/undressing
  • assistance with getting in and out of bed
  • help with washing and drying hair, shaving
  • reminders to take your medication
carer assisting elderly woman in home

To help you treat and monitor medical conditions at home.

Can include:

  • wound care and management
  • someone to help you take your medication
  • certain medical tests
  • general health and other assessments
nurse caring for elderly man at home

To help you maintain movement and mobility.

Can include:

  • speech therapy
  • podiatry
  • occupational or physiotherapy services
  • other clinical services such as hearing and vision services
elderly man reading home care plan with health practitioner

To help you eat well.

Can include:

  • help with meal preparation (including special diets for health, religious, cultural or other reasons)
  • help with using eating utensils
  • help with feeding, if necessary
  • meal delivery services

What’s not provided

The cost of individual food ingredients in meals that are prepared and delivered.

prepared home meals

To help manage particular conditions and maximise your independence at home.

Can include:

  • continence advisory services – assessment for, providing, and assisting with continence aids such as disposable pads and absorbent aids, commode chairs, bedpans and urinals
  • dementia advisory services
  • vision and hearing services
  • support for people from culturally and linguistically diverse backgrounds
carer being compassionate with elderly woman

Services to keep me safe in my home

To help you keep your home clean and liveable.

Can include:

  • help with making beds
  • help with ironing and laundry
  • help with cleaning like dusting, vacuuming, and mopping
  • light gardening – weeding, pruning, lawn mowing, minor garden maintenance, clearing debris
cleaner cleaning countertop in home

To increase or maintain your ability to move safely around your home.

Can include:

  • installing easy access taps
  • installing grab rails in the bath and/or shower
  • providing advice on areas of concern regarding the safety of your home
  • providing help to access technical assistance for major home modifications (that are not included in My Aged Care services)

What’s not provided

Home modification services are not provided if the modification does not relate to your care needs.

handrail home modification for ease of access

Aids and equipment to help with mobility, communication, reading, and personal care limitations.

Can include:

  • walking aids like crutches, quadruped walkers, walking frames, walking sticks
  • mechanical devices for lifting you in and out of bed
  • bed rails
  • aids like slide sheets, sheepskins, tri-pillows
  • pressure-relieving mattresses

What’s not provided

Aids and equipment that are not related to your care needs.

walking sticks and assisted mobility frames

Services to keep me connected to my community

To get you out and about to appointments and community activities.

Can include:

  • assistance with shopping, visiting health practitioners, attending social activities

What’s not provided 

Travel and accommodation for holidays.

wheelchair accessible transport

To encourage you to take part in social and community activities that promote and protect your lifestyle, interests, and wellbeing.

Can include:

  • arranging for a visitor to make in-home social calls
  • providing a companion to accompany you on appointments (e.g. visiting your GP) and outings (e.g. shopping)
  • arranging social activities and providing or coordinating transport to social events
  • someone to help set up phone and internet communication services to keep in touch with loved ones
  • a care worker supporting you in your home for a short period of time (for example, when your carer is away or unavailable)

What’s not provided

Assistance with memberships to particular clubs, tickets to sporting events, or gambling activities.

elderly couple socialising

What is excluded?

Excluded Services

The Australian Government regulates Home Care Package Providers to ensure that specific items and services are not covered in care plans.

General Expenses

Items that would normally be purchased out of general income

Renovations

Home modifications or assets that are not related to your care needs will not be funded

Food and Beverage

Buying food, except as part of enteral feeding requirements

Entertainment

Costs of entertainment activities, such as club memberships, sporting events, or gambling

Accommodation

payment for permanent accommodation, including mortgage or rent

Holidays

Travel and accommodation for holidays and travel outside your area of living