Struggling to understand Support at Home? View our case studies!

Support at Home case studies, aged care case studies, Trilogy Care case studies

With the Support at Home program set to replace Home Care Packages on 1 November 2025, many people are still unclear about how the aged care system is changing. To help guide people through the process, Trilogy Care has developed a series of real-life case study videos to help explain exactly what’s coming and what it means for you.

These videos form part of our aged care 2025 guide, practical resources designed to support older Australians, their families, and carers in understanding the changes.

Whether you’re a Grandfathered client, a Hybrid client, or just starting out, the videos walk through realistic scenarios that show how Support at Home will work day to day.

Why watch the Support at Home case study series?

The reforms introduce new budgets, contribution rules, service categories and provider processes. But for many people, it’s hard to translate this into what it means in real life.

Our Support at Home guide resources include case study videos to break it down. Each video follows a client scenario and shows how services, fees and support options apply under the new model.

These case studies are designed for:

  • Clients transitioning from a Home Care Package
  • Families supporting someone in aged care
  • People preparing to enter care after 1 November 2025
  • Anyone considering self-management under the new system

What do the videos cover?

Each video is under ten minutes and focused on a key topic:

You can watch one or all, depending on your needs.

Straightforward, real-life examples

These videos don’t over-explain or rely on jargon. They show what the new model looks like for people with different care needs and funding levels, so you can better prepare for the changes ahead.

Whether you’re managing services yourself or working with a Registered Provider, these videos will help you understand your options.

Watch now and learn about Support at Home

The full case study series is now available on Trilogy Care’s YouTube channel. Trilogy Care is committed to helping clients make informed, confident decisions as the aged care system transitions.

These case studies are just one part of our ongoing support, and we’ll continue to update the series as more details are confirmed ahead of the November launch. For more Support at Home information, call 1300 459 190 or visit our Support at Home information hub.

Home care approvals create choice, not commitment

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Home care approvals are one of the most significant considerations in aged care planning. Whether you’re applying for a Home Care Package, preparing for Support at Home approvals or considering self-management approvals to secure services and funding, acting early can make all the difference.

At Trilogy Care, we regularly speak with families who delay the approvals process, only to face limited choices when needs suddenly change. Many people believe that applying for aged care approvals means locking into care. In fact, approvals do not create obligations. They create options. And those options become essential when care needs shift quickly.

Early approvals support better self-managed care

Getting approval for funding and services does not mean you have to start receiving services immediately. It means you are ready to respond when care is needed without the stress of last-minute assessments or delays.

This is especially helpful for those considering self-managed care. With self-management, you are in control of who provides your care, how it is delivered and how your budget is spent. When early Home Care Package approvals or Support at Home approvals are in place, you can step into self-management with confidence and flexibility.

With Trilogy Care, you can self-manage care on your own terms by choosing your own workers, setting your schedule and adjusting services as your needs evolve. Getting approved for funding gives you more flexibility, not less.

Delaying funding approval: A common mistake

A frequent challenge we see is people accepting only short-term approvals such as respite care without considering long-term needs. Later, when circumstances change, the lack of broader approvals can result in wait times, fewer care options or rushed decisions. It is a preventable source of stress in many aged care journeys.

There is a common misconception that aged care approvals mean locking into a specific type of care. In reality, they provide the flexibility to choose what works best for you and when.

Whether you are seeking home care approvals, other aged care approvals or even getting approved for Support at Home funding, getting in early ensures you are prepared, not committed. You stay in control of your care journey.

How Trilogy Care supports your next steps

Once your Home Care Package or Support at Home approval comes through, Trilogy Care will help you every step of the way.

We will explain your funding approval, develop a personalised care plan, help you connect with experienced support workers and show you how to manage your budget through our self-management model. You remain in control with expert guidance to help you navigate the system with confidence.

Take action before circumstances change

Care needs can change quickly. With your aged care funding approved and self-managed support from Trilogy Care, you can act with clarity and confidence.

Call Trilogy Care on 1300 459 190 to explore your options, get help with applying for the right Home Care Package or Support at Home funding and plan your future with peace of mind.

What to do while waiting for your Home Care Package

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Waiting for your Home Care Package (HCP) can feel like a long process, especially if you need extra support right away. The good news is there are practical steps you can take to make the most of this Home Care Package waiting period. By acting now, you can access help sooner, prepare for your services, and ensure you’re ready to start as soon as your funding is assigned.

If you’ve been wondering “what to do while waiting for my Home Care Package” or “how to prepare for my Home Care Package”, this guide will walk you through the best options and resources available.

Access support while you wait

Before your package begins, you might be able to get temporary help through the Commonwealth Home Support Program (CHSP). This entry-level program offers essential services like domestic assistance, transport, personal care, and meals.

Because availability can vary between regions, it’s worth contacting all local CHSP providers to see if they are accepting new participants. If they’re full, ask to join their waiting list and follow up regularly. Even short-term help can make daily life easier while waiting for your Home Care Package to start.

Make use of community programs

Community support can be just as valuable as funded care. Local councils, neighbourhood houses, and community centres often run low-cost or free activities, including:

  • Social groups and outings
  • Gentle exercise classes
  • Transport to appointments or shopping
  • Volunteer visitor programs

These services are a great way to stay active, connected, and supported during the waiting period.

Decide on your provider early

One of the most important steps in preparing for your Home Care Package is deciding on your Registered Provider before your funding is released. When comparing providers, look for:

Knowing who you want to work with means you can start services without delay when your package becomes available.

Plan your care priorities

Think about the services that matter most to you – whether that’s domestic help, allied health, social outings, home modifications, or personal care. Being clear about your goals will help you and your provider create a care plan that supports your independence and wellbeing from day one.

Update My Aged Care if your needs change

If your health or living situation changes during the Home Care Package waiting period, notify My Aged Care immediately. A Support Plan Review may lead to a higher funding classification and potentially reduce your wait.

Stay informed about your application

After your aged care assessment with the Aged Care Assessment Team (ACAT), you’ll receive a Notice of Decision confirming your approved Home Care Package level and whether you are a high or medium priority. You can check your place in the national priority system by:

  • Calling My Aged Care on 1800 200 422

Keeping track of your application ensures you’re ready to move forward as soon as your funding is allocated.

How Trilogy Care can help

At Trilogy Care, we know the Home Care Package waiting period can feel uncertain. We help older Australians explore every available support option while they wait, from CHSP services to community programs, so they feel prepared and supported.

By accessing interim help, connecting with community activities, choosing your provider early, and planning your care priorities, you can make the most of this time and start your Home Care Package with confidence.

If you’d like personalised advice on support options while waiting for your Home Care Package, contact Trilogy Care today. We’re here to support you every step of the way.

How do I apply for Support at Home funding?

How do I apply for Support at Home funding? aged care program 2025 Support at Home application process

From 1 November 2025, the new Support at Home program will officially replace the current Home Care Packages (HCP) system. This is one of the most significant changes to aged care in Australia in over a decade.

But for many older Australians and their families, applying for Support at Home can feel like a daunting task. We receive many calls from older Australians asking “How do I apply for Support at Home funding?” or “How can my parents get Support at Home funding?”

That’s where Trilogy Care comes in.

We’re here to break it down and help you through it, step by step.

What is Support at Home?

Support at Home is a government-funded aged care program designed to help older people stay independent, safe and connected in their own homes.

Instead of daily subsidies, participants receive a quarterly budget tailored to their care needs, with access to a clear service list and a Care Partner to help plan and coordinate their care.

If you’re already receiving a Home Care Package, you may automatically transition. But if you’re applying for the first time, or supporting someone who is, you’ll need to go through the new application and assessment process.

So, how do I apply for Support at Home?

Here’s how the application process works, and what to expect at each stage:

1. Start with My Aged Care

To access government-funded care, your first step is to register with My Aged Care. This can be done online or over the phone. You’ll be asked a few questions about your health, living situation and current supports.

If you’re helping someone else apply, you can also register as their representative.

2. Get assessed by the Single Assessment System (SAS)

Once registered, you’ll be referred for an aged care assessment through the Single Assessment System (SAS), which replaced ACAT and RAS teams.

An assessor will visit your home to understand your care needs and determine your eligibility. This is a supportive conversation, not a test, and the goal is to match you with the right level of help.

3. Receive your Support at Home classification

Following the assessment, you’ll be assigned a Support at Home classification level. This determines how much funding you’ll receive each quarter.

There are eight ongoing classification levels, plus additional short-term options like the Restorative Care and End-of-Life Pathways.

4. Choose a provider that puts you first

Once your classification is confirmed, it’s time to choose a Registered Provider. This is where Trilogy Care can make a real difference.

As your provider, we support you to:

  • Create your personalised care plan
  • Choose your own workers (if you prefer)
  • Make the most of your quarterly budget
  • Stay compliant with the new system (without the paperwork headaches)

We guide you through every decision and check in regularly to make sure your care still fits your needs.

5. Start your care with confidence

With the right provider in place, your services can begin. You’ll receive regular statements showing how your budget is being used, and you’ll work with your Care Partner or Care Coordinator to review your plan as your needs evolve.

You’ll also have access to additional funding for things like assistive technology, home modifications, and supplements (if eligible).

Trilogy Care makes it easier to apply

You don’t need to go through this process alone. At Trilogy Care, we simplify the Support at Home journey and make sure you’re supported at every step: before, during and after you apply.

Whether you’re navigating the process for yourself or helping a loved one, we’re here to help you feel confident, informed and in control.

Quick summary: How to apply for Support at Home

  • Call or register with My Aged Care: 1800 200 422 or visit myagedcare.gov.au
  • Have an assessment through the Single Assessment System (SAS)
  • Receive your classification level and funding amount
  • Choose Trilogy Care as your registered provider
  • Start your personalised care plan

Ready to apply or need a hand getting started?
Call Trilogy Care today on 1300 459 190. We’re here to make aged care simple.

Home Care Packages – How do you get one and what is the cost?

Home Care Package cost cost of a Home Care Package How can I get a Home Care Package how to apply for a Home Care Package

Getting older doesn’t mean you have to leave the home you love. If you or a loved one need a little extra support to stay independent, a Home Care Package can help. But many people feel overwhelmed by the process or worry about the cost. The good news is, help is available — and it’s more affordable than you might think.

In this guide, we explain how to get a Home Care Package and what it could cost, so you can feel confident about your next steps.

How do I get a Home Care Package?

A Home Care Package is a government-subsidised program designed to help older Australians live at home longer by providing access to care and support services.

So you may be asking, “How do I get a Home Care Package?”

Here’s how to apply:

  • Check your eligibility – You must be aged 65 or older (or 50+ for Aboriginal or Torres Strait Islander people) and need support with daily tasks.
  • Book an assessment – Contact My Aged Care on 1800 200 422 or online. They will arrange for the Single Assessment Service (SAS) to visit you and assess your care needs.
  • Receive your outcome – If approved, you’ll be assigned a Home Care Package level (1–4) based on your care needs. Level 1 provides basic support; Level 4 is for high-level care.
  • Choose your provider – Once your package is assigned, you can choose an approved provider — like Trilogy Care — to deliver your care and manage your funding.

If you need help at any stage, Trilogy Care can guide you through the application process, free of charge.

What are the costs?

One of the biggest concerns people have is about home care services cost. The government pays the bulk of your Home Care Package, but you may be asked to contribute, depending on your circumstances.

Possible contributions

You might pay:

  • Basic daily fee – many providers (including Trilogy Care) choose not to charge this.
  • Income-tested care fee – if your income is above a certain amount, you may pay an additional contribution, as determined by Services Australia.

Trilogy Care prides itself on transparent pricing with no hidden costs. We’ll explain any potential contributions up front, so there are no surprises.

How to get the best value from your Home Care Package

Once you’ve secured your package, you can use it to pay for a wide range of services, including:

  • Personal care (e.g. showering, dressing)
  • Domestic help (e.g. cleaning, meals)
  • Allied health services (e.g. physiotherapy, podiatry)
  • Social support and transport

At Trilogy Care, we help you design a care plan that suits your needs and make sure you get the most from your budget.

Trilogy Care can guide you

If you’re ready to take the next step or just want some advice, contact Trilogy Care today. Our friendly team can help you apply for a Home Care Package, choose the right services, and understand the costs.

Give our friendly team a call on 1300 459 190 to further discuss your aged care options or learn more about self-management.

What impacts the cost of home care?

What impacts home care costs cost of home care home care pricing

Choosing the right home care provider is one of the most important decisions you’ll make when planning support for yourself or a loved one. Many people are surprised to learn how much the cost of home care can vary between providers, even when the government subsidy is the same. Understanding what influences cost of home care, and knowing what to look for in a provider, can help you make the best choice for your needs and your budget.

What impacts home care pricing?

The cost of home care depends on several factors, including:

  • Your Home Care Package level and the funding it provides
  • The services and supports you choose to include in your care plan
  • How your provider manages care and administration charges
  • Whether the provider charges a basic daily fee
  • How efficiently your budget is managed

Unfortunately, some providers charge additional fees that quickly eat into your funding – leaving you with less to spend on actual care.

What is the basic daily fee?

The basic daily fee is an amount providers are allowed to ask clients to pay, in addition to the government subsidy. While it’s an optional fee for providers, many still charge it, which can add up to thousands of dollars each year.

At Trilogy Care, we believe your funding should go directly towards your care. That’s why we never charge a basic daily fee, helping you save money and make the most of your package.

Why choose Trilogy Care?

Trilogy Care is a trusted provider of Home Care Package services that prioritises transparency, flexibility, and value for clients. By choosing us, you can be confident that your funding is spent where it matters most: on your care and support.

Here’s how Trilogy Care helps you keep home care costs down:

  • No basic daily fees – ever
  • Competitive care management and service charges
  • Clear monthly statements, so you know exactly where your money goes
  • Flexible, self-managed and supported options to suit your needs and lifestyle

When comparing providers, ask about all the fees they charge, including hidden costs and the basic daily fee. At Trilogy Care, we make it easy to see the true cost of home care, so you can make an informed choice and feel confident in your care plan.

Ready to get more from your Home Care Package? Contact Trilogy Care today on 1300 459 190 to find out how we can help you save money and live better at home.

The top five biggest aged care myths revealed!

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Navigating aged care can be overwhelming, and it’s made harder by the myths and misunderstandings that continue to circulate. At Trilogy Care, we’re here to help you separate fact from fiction, so you can make informed choices with confidence. Below, we’ve identified some of the most common aged care myths – and revealed the truth!

Myth 1: Aged care means going into a nursing home

Truth: Many older Australians remain at home with the right support. Government programs like Home Care Packages allow you to receive services such as personal care, cleaning, and nursing care right where you live.

Myth 2: Self-management is too complicated

Truth: Self-management is designed to give you more control, not more stress. With providers like Trilogy Care, you can choose your own support workers and decide how your funds are used — all with expert guidance when you need it.

Myth 3: I’ll lose my pension if I access aged care

Truth: Receiving aged care services doesn’t impact your Age Pension. While Services Australia assesses income for some contributions, most people on the full Age Pension pay minimal or no fees.

Myth 4: Only wealthy people can afford good care

Truth: Government subsidies make high-quality care more accessible than many people realise. With a tailored care plan and the right support, your budget can go further.

Myth 5: You don’t get to choose who provides your care

Truth: With self-managed care, you are in charge. You can hire support workers who suit your needs, preferences, and schedule. Trilogy Care helps make that process easy and transparent.

Care is ready and available

The aged care system doesn’t need to be scary, especially when you’ve got the facts. Knowing what’s true (and what’s not) puts you in a stronger position to choose care that fits your lifestyle and budget.

Trilogy Care was built for people who want more control, more choice and better value from their Home Care Package. Whether you’re just getting started or ready to take the next step, we’ll help you make aged care work for you.

At Trilogy Care, we don’t believe in one-size-fits-all care. We’re trusted by thousands of Australians for our personalised, transparent approach; because we believe aged care should be shaped by you.

Want to learn how self-management could work for you? Give us a call on 1300 459 190 to learn more.

Support at Home Quarterly Calculator: Check your funding and contributions

Support at Home Quarterly Calculator How much will I need to pay for my aged care services? funding contribution

From 1 November 2025, the Australian Government will replace Home Care Packages with the new Support at Home program. Many clients and their families are asking: “How much will I need to pay for my aged care services?”

To help you plan ahead, Trilogy Care offers the Support at Home Quarterly Calculator — a simple online tool to help you understand your government funding and expected contributions under the new program. Whether you are a full pensioner, part pensioner or self-funded retiree, the calculator shows how your financial circumstances and chosen services affect your client contributions.

What the calculator helps with

The calculator is designed to help you explore your funding, understand your contributions and make informed decisions about your care plan. With just a few simple steps, you can:

It’s ideal for anyone navigating aged care or supporting a loved one to stay independent at home.

How the Support at Home Quarterly Calculator works

The calculator guides you through three simple steps:

Step 1: Select a ‘Someone Like You’ example
Choose a scenario that reflects your circumstances. This pre-fills the calculator with realistic information so you can see how each section works.

Step 2: Customise your details
You can adjust your financial information, service preferences and provider rates to reflect your situation. You’ll see how income, assets and your service choices influence your expected contribution rates.

Step 3: Add services and review your results
Use the Add Service button to explore how different services affect your spending. The calculator clearly breaks down your estimated government funding, your client contribution for each service category, and the impact of including care coordination. You’ll also see all applicable fees and your total available budget.

Why this matters for you

From 1 November 2025, all clients in the Support at Home program will contribute to their care costs based on their financial capacity and chosen services.

The calculator provides transparency and control, so you can plan your care confidently — without waiting for a formal Services Australia assessment.

Check out the calculator now

Visit the Support at Home Quarterly Calculator on our Support at Home page and see your results in minutes. Whether you are a client, family member or carer, this tool helps you understand your funding and prepare for the transition to Support at Home.

If you have any questions about the calculator, Support at Home, or self-managed aged care, contact Trilogy Care on 1300 459 190.

Real client stories: How Trilogy Care makes a difference

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Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

What is respite care? respite care short-term care respite

When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

  • In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
  • Community-based respite: Structured day programs offering social activities and meals
  • Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

  • Respite care will fall under the Independence support category
  • Clients will use their quarterly budget to fund respite services
  • All respite must be listed on the government-approved Service List
  • Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.