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elderly woman waiting for home care package

When Will I Get My Home Care Package - The National Priority System

It can be frustrating to be approved for, but not know when you will receive your home care package. These packages are allocated to senior Australians through the National Priority System. In this guide, we’ll go over all you need to know about home care package waiting times, from how the National Priority System works, to how you can check your waiting time, and what to do while you’re waiting for your home care package.

What is the National Priority System?

The National Priority System is the system which fairly allocates home care packages to eligible senior Australians. A client’s eligibility is determined through an ACAT assessment. You will receive a letter notifying you if you are eligible and have been placed into the National Priority System. Until a client has been assigned a home care package through this system, they cannot begin receiving subsidised aged care services.

The National Priority system takes only two factors into account to determine a client’s priority order:

  • Their priority for home care services determined through the ACAT assessment
  • The date they were approved as eligible for home care

This ensures that home care packages are distributed fairly across Australia, based only on the priority of care and date of approval, rather than where someone lives.

How do I check my Home Care Package waiting time?

You can check your rough position in the home care package waiting list through the My Aged Care client portal, or by calling My Aged Care on 1800 200 422. Due to the dynamic nature of the waiting list, your waiting time is only an estimate. Expected wait times for each level are outlined below:

home care package waiting time table

Source: My Aged Care 31/10/2021

Your ACAT assessment outcome letter outlines your priority level, based on the urgency of your circumstances. If you disagree with this priority, you can appeal the decision by contacting your assessor using the contact details on the outcome letter.

What do I do while waiting for my Home Care Package?

Request an interim package

If you require aged care services while waiting to be allocated a home care package, you may be able to receive an interim package. An interim package is a lower-level package that usually has a lower wait time than higher level packages. Your decision to or not to receive an interim package will not affect your wait time for your approved home care package level. Accepting an interim package simply allows you to access basic care services sooner.

Look into home care package costs and fees

A home care package is a yearly government subsidy paid to providers that they use to plan your aged care services. If you can afford it, the government asks that you contribute to the cost of your care through an income tested fee. Additionally, providers may ask that you pay a basic daily fee. 

At Trilogy Care, we will never ask you to pay a basic daily fee, and don’t have any other hidden fees, costs, or surcharges in any of our home care packages. You should also make sure you know the difference between fully managed and self-managed home care packages, as with a self-managed home care package you can save thousands on expensive fees and double your care hours!

Start searching for home care package providers

It’s never too early to start searching for home care package providers. Make sure you know what questions to ask when choosing a home care package provider, and visit My Aged Care’s find a provider tool to start finding providers in your area. You can use this tool to compare approved providers to find one that best suits your needs. Once you’ve chosen your provider and have been allocated a home care package, you’re ready to start receiving aged care services at home.

While you wait, make sure you know what your home care package funds can be used for, and have a read of our comprehensive guide on any inclusions and exclusions. If you need any extra help, check through our home care package frequently asked questions or call Trilogy Care on 1300 459 190 .

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Contact Trilogy Care

Please contact Trilogy Care on 1300 459 190 for any further information.

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