Verifying carer qualifications, insurance and background checks is an essential compliance measure to ensure their services can be covered under your Home Care Package.
If you choose to self-manage your Home Care Package with Trilogy Care, you will need to source your own care workers. Your care workers will need the correct qualifications, insurance and background checks to be eligible to be paid with Home Care Package funds. Trilogy Care will need to be able to access these qualifications, insurances and background checks to meet compliance obligations with the Australian government. This article will cover what qualifications and checks your care workers will need.
Do you need to supply your carers qualifications?
For a carer to be paid with Home Care Package funds, Trilogy Care needs to conduct a compliance check on the carer or support service. If you have independently sourced your carer, you or your carer will need to submit the documents to our compliance team for review.
Do all workers need to be checked?
Caregiver marketplace platforms like Mable or Careseekers make sure that all workers listed on their platform undergo compliance checks. When using workers from a caregiver marketplace, the platform will send their compliance documentation and checks to us on your behalf.
Use the links below for instructions on how to register as a carer at some of the most common carer marketplaces:
Can family members be carers?
Home Care Package funds can not be used to pay family members who are providing care to a package owner. Home Care Package funding is supplied by the Australian government, which regulates package providers to ensure that they are using the funding in accordance with government regulations. The government views family members as having a conflict of interest, and, as such will not allow them to be paid with Home Care Package funds.
What qualifications and checks are required?
Depending on the care service your carer provides, they will need to submit a different series of compliance documents. Select the care service type from the list below to see what compliance documents they need to submit.
Care worker and support service verification requirements:
- ABN
- Tax invoice
- Police check or NDIS card
Service agreement
- Service agreement
Insurance
- Public liability insurance
- Personal accident insurance or household worker insurance (Queensland only).
Please note: Care recipients may already have household worker insurance in their current home insurance policy. Where this cover is not already in place, Trilogy Care recommends that care recipients have a separate policy. The care recipient can waive this requirement by completing an insurance waiver form.
Access the online form here or download a PDF copy here.
- ABN
- Tax invoice
- Police check or NDIS card
Service agreement
- Service agreement, or
- Brokerage agreement with a published price list.
Insurance
- Public liability insurance
- Workcover, WorkSpace or workers’ compensation insurance (or the relevant workers compensation insurance required under your state legislation).
- ABN
- Tax invoice
Professional registration
- Professional practising registration.
- ABN
- Tax invoice
Standard qualifications, background checks and insurance for their business type as listed above, and:
Clinical care (general)
- Current AHPRA registration (enrolled nurse or registered nurse)
- Professional indemnity insurance
Clinical care (high)
- Current AHPRA registration (registered nurse)
- Professional indemnity insurance.
Standard qualifications, background checks and insurance for their business type as listed above, and:
Personal care (general care):
- Certificate III or certificate IV in aged care, in-home, community care, or disability (or equivalent)
Personal care (high care):
- Certificate III or certificate IV in aged care, in-home, community care, or disability (or equivalent)
- Medication management certificate (if providing medication management)
- Manual handling certificate (if providing manual handling)
Insurance requirements (general and high care):
- Professional indemnity insurance.
Standard qualifications, background checks and insurance for their business type as listed above, and:
- Relevant bachelor’s degree
- Professional body membership (AHPRA or equivalent industry body)
Insurance requirements:
- Professional indemnity insurance.
Standard qualifications, background checks and insurance for their business type as listed above, and:
- Diploma of Remedial Massage
Insurance requirements:
- Professional indemnity insurance.
Standard qualifications, background checks and insurance for their business type as listed above.
Standard qualifications, background checks and insurance for their business type as listed above.
Standard qualifications, background checks and insurance for their business type as listed above.
Standard qualifications, background checks and insurance for their business type as listed above.
Standard qualifications, background checks and insurance for their business type as listed above, and:
- Relevant licence/s
- Relevant contract
- Relevant insurances
Please note: Requirements vary depending on the state or territory where the work is completed.
How do I submit carer qualifications?
Once you or your carer have acquired all the required compliance documents, submit them using our submit a service provider form.
If you have any questions about our required compliance documents or the mandatory requirements, please contact our workforce compliance team by emailing compliance@trilogycare.com.au or calling Trilogy Care on 1300 459 190.
If you need some help with finding your own carers, check out our complete guide on using a carer marketplace. If you’re just starting a home care package, make sure you know which items and services and included and excluded.
