A referral code is a unique code (starting with 1- ) that you will receive in your outcome letter if you are deemed eligible for a Home Care Package following your ACAT assessment. You can also call My Aged Care on 1800 200 422 and ask for your referral code.

This code allows a provider to access the important ACAT assessment information that they will use to develop your personal care plan. Giving this referral code to a provider does not require you to sign up for their services. Without this code, a provider will not be able to assess your unique circumstances or access your Home Care Package funding on your behalf.

If you are changing providers your referral code will need to be reactivated before it can be used at your new provider. To reactivate your referral code, you must call My Aged Care on 1800 200 422.