States and Territories around Australia are starting to ease coronavirus restrictions and whilst that is good news it is just as important to decide what we need to keep doing to stay safe and prevent future community transmissions.

Whilst the restrictions on our movement and contact with others was extreme and sudden, the silver lining is that we have developed some helpful hygiene and social distancing habits to stay safe and well.

And for those who have stopped using home care, it is an opportunity to revisit your care plan for other ways to use your Home Care Package to feel safe and supported in your own home even if you are not ready to receive personal services. Some ideas might include…

  • Someone to do your grocery shopping, run your errands, or visit the library and deliver the items safely to your front door.
  • Other ways of communicating like an iPad where you can stay connected to your family and friends or have your medical appointments by tele-conference with your GP or allied health professional.
  • Your garden being kept tidy and safe so that you can spend more time outdoors.

We know that there is still a lot of uncertainty about the times ahead, and we want to assure you that we are here to support you as best we can in the coming months.

Two things we do know though is that good hygiene and social distancing have proven to help prevent the spread of the coronavirus. Enjoy reviewing steps to staying safe from coronavirus when you have visitors, guests or service providers in your home.

Receiving Visitors and Guests

  1. Before a Visit

Ask visitors, guests and service providers the following questions before they arrive or enter your home:

  • Have they travelled overseas or interstate in the last 14 days or been in contact with someone that has?
  • Have they been in one of the declared Covid-19 hotspots in the last 14 days or have been in contact with someone that has?
  • Have they been unwell in the last 14 days with respiratory issues, flu like illness or fever?
  • Have they had a confirmed or suspected case of COVID 19 in the past 14 days or are in self isolation?

If they answer yes to any question, then ask them not to visit you in your home and make alternative arrangements with family and friends to assist you.

Advise service providers to wear their Personal Protective Equipment (PPE) if it is required in your area.

Are you well?

  • If you are unwell then protect your health by making alternative arrangements for the visitor or guest wherever possible.
  • Do not visit others when you are unwell.
  1. During a Visit


  • Wash your hands before and after a visit for 20 seconds or more with soap and water, or use an alcohol-based hand sanitiser.
  • Ask your visitors to observe the same hand hygiene practices.
  • Do not share food and drinks with others from the same plates, glasses or water bottles.
  • Do not share glassware, plates, and cutlery.
  • Avoid handshakes and kisses.
  • Cover your coughs and sneezes with your elbow or a tissue.
  • Dispose of used tissues immediately into a rubbish bin and wash your hands for 20 seconds or more with soap and water or use an alcohol-based hand sanitiser.

Social Distancing

  • Practice physical distancing where-ever possible.
  • Follow government regulations on numbers of visitors to your home, and when out and about in the community and in other people’s homes.

Fresh Air

  • Wherever possible receive visitors outside e.g. when receiving deliveries; or sit outside when you have guests or workers visiting.
  • Avoid indoor or small communal areas in your building or community.
  1. After a Visit
  • Wash your hands before and after a visit for 20 seconds or more with soap and water or use an alcohol-based hand sanitiser.
  • Wipe down used surfaces and items typically used by residents and visitors like door handles, switches, taps, toilets, seats, tables, bench tops, phones, remote controls etc to kill germs in your home.

General Practices

  • Stay home if you are feeling unwell.
  • When going out, wash or sanitise your hands before you leave home, enter and leave a premise or form of transport, and when you arrive home.
  • At home regularly wipe down frequently used or touched surfaces, items, and appliances to kill germs.
  • Observe social distancing indoors and outdoors.
  • Outdoors is preferable when you are meeting with others.
  • Encourage other residents in your home to follow the same hygiene and social distancing practices.

Other Tips for Staying Safe and Well at Home

  • Consider having your groceries, meals, essential items or pharmaceuticals delivered to your home and left at your door.
  • Arrange regular telephone check ins with family, friends and neighbours and share contact numbers if you require extra support.
  • Maintain usual routines around your home including spending time outside in the garden, reading, listening to music or the radio, doing crafts or jigsaw puzzles for example.

Look After Your Health

Have regular contact with your doctor and call them if you are concerned about any of your health conditions. Your doctor may be able to provide care over the phone or via tele-conference, and face to face may be available too.

If you become unwell and experience coronavirus (COVID-19) symptoms, contact the coronavirus COVID-19 hotline 1800 675 398 or your doctor.


National Older Persons COVID-19 Support Line 1800 171 866

National Coronavirus Helpline 1800 020 080

COVID Safe App

  • Call 1800 020 080 or
  • Email

Interpreting Services call TIS National on 131 450