COVID-19 Update

States and Territories around Australia are currently implementing coronavirus restrictions to contain outbreaks and to prevent future community transmissions.

It is important to follow the Department of Health guidelines that are current in your State or Territory.

The following is a link to the Department of Health’s website’s COVID-19 Alerts where you can find current information:

The following is a link to the Department of Health’s information for Senior members of our community:

The following are links to individual State and Territory case locations and alerts, please review for your own location and follow the instruction:

NSW Alerts and Updates:  

Victorian Alerts and Updates:

Queensland Alerts and Updates:

SA Alerts and Updates:

WA Alerts and Updates:

ACT Alerts and Updates:

Tasmania Alerts and Updates:

NT Alerts and Updates:

Receiving Visitors and Service Providers

The following is an overview of precautionary steps you can take to promote staying well and safe in your home. We have also attached resources for your consideration.

Before a Visit

Ask visitors and service providers the following questions before they arrive or enter your home:

  • Have they travelled overseas or interstate in the last 14 days or been in contact with someone that has?
  • Have they been in one of the declared Covid-19 hotspots in the last 14 days or have been in contact with someone that has?
  • Have they been unwell in the last 14 days with respiratory issues, flu like illness or fever?
  • Have they had a confirmed or suspected case of COVID 19 in the past 14 days or are in self isolation?

If they answer yes to any question, then ask them not to visit you in your home and make alternative arrangements with family and friends to assist you.

Advise service providers to wear their Personal Protective Equipment (PPE) if it is required in your area.

During a Visit


  • Wash your hands before and after a visit for 20 seconds or more with soap and water or use an alcohol-based hand sanitiser.
  • Ask your visitors and service providers to observe the same hand hygiene practices.
  • Ensure service providers wear their personal protective equipment (PPE) while providing care and services in your home. In some States masks may be mandatory for visitors at times and you may wish to also wear a mask for additional protection.
  • Do not share food and drinks with others from the same plates, glasses or water bottles.
  • Do not share glassware, plates, and cutlery.
  • Avoid handshakes and kisses.
  • Cover your coughs and sneezes with your elbow or a tissue.
  • Dispose of used tissues immediately into a rubbish bin and wash your hands for 20 seconds or more with soap and water or use an alcohol-based hand sanitiser.

Social Distancing

  • Practice physical distancing where-ever possible – at least 1.5m apart.
  • Follow government regulations on numbers of visitors to your home, and when out and about in the community and in other people’s homes.

Fresh Air

  • Wherever possible receive visitors outside e.g. when receiving deliveries; or sit outside when you have guests or service providers visiting.
  • Avoid indoor or small communal areas in your building or community.

After a Visit

  • Wash your hands before and after a visit for 20 seconds or more with soap and water or use an alcohol-based hand sanitiser.
  • Wipe down used surfaces and items typically used by residents and visitors like door handles, switches, taps, toilets, seats, tables, bench tops, phones, remote controls etc to kill germs in your home.

Other Tips to Support You at Home

  • Organise back up service providers in the event of your current workers become unavailable.
  • Organise with family and friends to be available to provide care and services in the event your service provider is unavailable.
  • Organise to live with family if the need arises.
  • Consider having your groceries, meals, essential items or pharmaceuticals delivered to your home and left at your door.
  • Arrange regular telephone check ins with family, friends and neighbours and share contact numbers if you require extra support.
  • Maintain usual routines around your home including spending time outside in the garden, reading, listening to music or the radio, doing crafts or jig saw puzzles for example.

General Practices

  • Stay home if you are feeling unwell.
  • When going out, wash or sanitise your hands before you leave home, enter and leave a premise or form of transport, and when you arrive home.
  • At home regularly wipe down frequently used or touched surfaces, items, and appliances to kill germs.
  • Observe social distancing (at least 1.5m) indoors and outdoors.
  • Considering wearing a mask and asking visitors to wear a mask (this may be mandatory for visitors in some states)
  • Outdoors is preferable when you are meeting with others.
  • Encourage other residents in your home to follow the same hygiene and social distancing practices.

Your own COVID-19 Plan and Resources

We want to encourage you to remain informed and stay safe and well by putting in place your own COVID 19 Plan to safely receive visitors and care service into your home.  To assist you, we have attached the following:

  • A COVID 19 Plan template for you to complete and keep on hand to inform family, friends, visitors and service providers of the precautions and protocols you want them to observe in order to keep you safe and well in your home.
  • Other informational fact sheets to assist you in staying safe and managing your Homecare in relation to Covid-19.

Look After Your Health

Have regular contact with your doctor and call them if you are concerned about any of your health conditions. Your doctor may be able to provide care over the phone or via tele-conference, and face to face may be available too.

If you become unwell and experience coronavirus (COVID-19) symptoms, contact the coronavirus COVID-19 hotline 1800 675 398 or your doctor.

And for more information, please visit:

Department of Health: