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10 Questions to Ask When Looking For a Home Care Package Provider

When you start looking for a home care package provider, it can be overwhelming trying to compare all the different providers. Knowing what to ask when looking for a home care provider can make the whole process much easier, so read on to learn which questions will get you the most out of your home care package.

1. What is unique about your home care services?

With the aged care industry growing in Australia year after year, consumers have access to more and more aged care services. But many of these home care services are simply out there to grab as many consumers as possible with a basic offering, creating issues with understaffing and a lack of genuine care.

Make sure you ask a provider what is unique about their home care services. If they can only give you the same basic response as other providers, then you can be sure that you’re not getting the best value for money and that they won’t genuinely care about you or your care needs.

2. Can I choose the services that suit me?

Many of the larger traditional providers will take the role of organising your services for you. While this does take some of the hassle out of your care, you won’t be able to choose which services work best for you. You’ll often find that you’re spending your home care package budget on services you don’t particularly want, at inconvenient locations, with carers who don’t truly care about you.

At Trilogy Care, you will get the freedom to choose the services that suit you. You’re free to spend your home care package budget on the care and services that meet your care needs, from the carers you want, when you want, where you want. Have a look through some our most common services and start planning how a home care package can work for you.

3. How do you obtain feedback?

Aged care service providers can only learn and improve their care services if they value and encourage feedback and complaints. The feedback process should be easy to find, simple to use, and not feel stressful or discouraging. As an aged care services consumer, you have a right contribute to the continued improvement and delivery of quality care services. To give your feedback to the Trilogy Care team, simply call us on 1300 459 190, or fill out our feedback and complaints form.

4. Will I see the same carers?

As an aged care consumer, it’s important that you feel comfortable with your carers. Traditional providers use their own workforce and will often send out a different carer each week. It can be incredibly stressful getting help with dressing, bathing, and medication from someone you only just met!

You should always ask a provider whether you will see the same carers so that you can form a genuine connection with them and feel comfortable receiving care. A consistent carer will know your unique health and behaviour, so will be able to quickly spot if anything changes. At Trilogy Care, we give you the freedom to choose your own carers, so you will only receive care from who you want, when you want, where you want.

If you love the sound of choosing your own carers, but aren’t sure where to start, check out our guide on finding your own carers.

5. How will you meet my care needs?

The most important thing about your home care package is that you are receiving quality services that meet your care needs. Everyone has their own unique situation, circumstances, and lifestyle, and your care plan should reflect that to meet your care needs.

Trilogy Care will assign you your own dedicated Care Manager, who will work with you to plan and budget your personalised care plan that best meets your care needs. That way, you will get the most out of services that improve your health, lifestyle, and independence.

6. How do you check that my carers are compliant?

There are many different qualifications and checks that a person requires before they are allowed to work in aged care. It can be stressful spending time chasing these down yourself instead of quickly receiving care services.

Trilogy Care has partnered with Mable, an online carer marketplace which lets aged care consumers choose the carers that work for them. Every carer registered on Mable already has all the required qualifications and checks to work in aged care, so you don’t need to stress about whether your carers are compliant. That way you can get access to the care services you need as soon as possible.

7. How many hours of care will I receive per week?

No two home care package providers are created equal. Depending on the package provider, the number of hours of care you receive each week will vary. Traditional providers will likely be able to secure you 12 hours of care each week for a level 4 package. 

At Trilogy Care, you can double your care hours to 23 hours each week under a self-managed home care package. Our Self-Managed Plus package, where we assign you your own dedicated care coordinator who will help you choose and hire your own carer workforce, still secures you over 50% more hours of care each week compared to traditional providers.

8. What are you costs and fees?

There are a lot of costs to consider when choosing your home care package provider, and it’s important that you ask each provider what fees they may charge. Home care package providers may ask you to pay a basic daily fee, leaving you less leftover to pay for your care services. They may also charge you various setup fees when getting started, or exit fees if you decide to change providers.

Trilogy Care is proud to have no hidden costs, fees, or surcharges. We only charge an industry lowest 12% flat rate of your home care package, leaving you an unbeatable budget to spend on your care. With these low rates, you can double you hours of care compared to traditional providers!

9. Are you available in my area?

Make sure that your choice of home care package provider is available in your area. This is especially important if you live in a regional or rural area, as it can often be tough to find care services in these areas.

Trilogy Care is based in Brisbane, but we are available Australia-wide. Self-managing your home care package allows you to choose the specific carers that are available in your area. Finding carers in your area is easy by using an online carer marketplace like Mable – simply enter your suburb or postcode and filter by the services, qualifications, and experience levels you require.

10. Do you offer self-managed home care packages?

Self-managing your home care package offers you increased flexibility, lower costs, and more control over your home care package. Self-management is the new option for consumers that puts them in control, letting them choose the services they need, from the carers they want, when they want, where they want.

Trilogy Care offers self-managed home care packages for an unbeatable 12% flat rate. In the Self-Management Plus package, you’ll get your own dedicated care coordinator who will help you choose and hire your workforce, all for only 23% of your home care package. With traditional providers taking a 35-50% cut from your home care package, self-management is clearly the best way to save money and get the most out of your home care package.

If you haven’t heard of self-managed home care, make sure you understand the difference between self-managed and fully managed home care packages.  If you still have some concerns, check out our frequently asked questions for more help. If you’re ready to start choosing a provider, check out our home care package provider comparison guide to help you decide.

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Contact Trilogy Care

Please contact Trilogy Care on 1300 459 190 for any further information.

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